Returns & Refunds

Customer Product Refund Policy

We stand behind the quality of Urzano products.

Urzano stands behind the quality of it’s products and guarantees your satisfaction.
If for any reason you are not completely satisfied with the products, you may return it within

15 days of purchase for a refund as per the terms of the Returns Policy.

The refund policy is applicable only for products in marketable condition.

Returns Policy for UC:
UC may return the products within 15 days of purchase as follows:

Condition           Time Period                           Invoice
Marketable*       Within 15 days of purchase    Yes

GST 18%

(Goods and Services Tax )18%

*Marketable refers to products that are unopened and sealed.

Reference Notes:

  • Period of return for products is calculated as the number of days from the Invoice Date,
    to the date of receipt at the UC Office.
  • Condition refers to the condition in which the stock is received back from the UC as a return.
    The product can be ‘marketable’ depending on the condition of the returned stock as assessed
    by the Returns executive at the UC office.
  • Total returns cannot exceed the quantity appearing on the Invoice.

* Urzano Customer = UC


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